Privacy Policy

BrandAid, Inc.  ·  Effective Date: May 10, 2026  ·  Last Updated: May 10, 2026

1. Introduction

BrandAid ("we," "us," or "our") is an AI solutions and digital marketing company headquartered in Lakeland, Florida. We help business owners grow through AI software, voice phone systems, SMS automation, AI video production, and related technology services.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://abrandaid.com, contact us about services, book a discovery call, or otherwise interact with us. By using our website or engaging with our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily submit when you complete our website contact form (name, email address, phone number, and message), book a discovery call, email us directly at admin@abrandaid.com or chris@abrandaid.com, call us at (863) 557-7953, or engage with us about our AI solutions and services.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and standard web technologies, including IP address and approximate geographic location, browser type and version, device type and operating system, pages visited, time on page, referring URLs, and date and time of your visit.

2.3 Information from Third-Party Platforms

We may receive information about you through third-party platforms integrated with our website or marketing activities, including Facebook, Google, and third-party scheduling tools used to book discovery calls.

3. How We Use Your Information

We use the information we collect to respond to your inquiries and discovery call requests, provide and deliver AI solutions and services, communicate with you about your project, send you relevant information about BrandAid services (you may opt out at any time), analyze website traffic to improve our website, maintain business records, and comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted vendors who support our business operations (contractually obligated to protect your data), as required by applicable law or court order, to protect the rights or safety of BrandAid or others, or in the event of a business merger or acquisition.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support functionality and understand how visitors use the site. These may include essential cookies required for core functionality, analytics cookies to understand traffic patterns, and social media cookies set by third-party platforms. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining client relationships, business records, and complying with legal obligations. When information is no longer needed, it is securely deleted or anonymized.

7. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, use, disclosure, alteration, or loss. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns, please contact us at admin@abrandaid.com.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information: access (request a copy of your information), correction (request inaccurate information be corrected), deletion (request deletion, subject to legal exceptions), opt-out of marketing communications, and data portability. Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR).

9. Children's Privacy

Our website and services are intended for adults and business owners. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have received information from a child, please contact us immediately.

10. Third-Party Links and Platforms

Our website includes links to and integrations with third-party platforms such as Facebook, Google, and scheduling tools. These platforms operate under their own privacy policies, and we are not responsible for their data practices.

11. SMS Consent

End users provide consent verbally during an inbound phone call handled by an AI receptionist. When a caller contacts the business and provides their phone number to schedule a consultation or request a callback, they are informed that someone from the team will follow up with them. Confirmation SMS messages are sent as a direct follow-up to the caller's inbound request. No marketing messages are sent without explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document. Your continued use of our website following any changes constitutes your acceptance of the revised policy.

13. Contact Us