The Future of Email Marketing

BIGfish President David Gerzof Richard recently spoke to CBS News about email marketing, which inspired us to consider the past, present, and future of email as a marketing tool. Is social media marketing poised to overtake email marketing? Or is email marketing here to stay?
A look at the numbers indicates that email marketing is a growing industry that isn’t going to die out anytime soon. At present, email marketing is a $1.5 billion dollar a year industry that is expected to reach $2.5 billion in the United States by 2016. Among adult Internet users, 92% use email, and roughly six in ten adults use email everyday. Coupled together, email marketing has become one of the most popular ways for brands to communicate with customers.

On the other hand, email marketing isn’t always used effectively. Retailers are sending 20% more email than they did a year ago, which often results in clogged inboxes, unread emails, and a failure to actually communicate with target audiences, leading to customer frustration. Take Paul Jones for example, a professor at the University of North Carolina at Chapel Hill who gave up email on June 1, 2011 and hasn’t looked back.

“Email marketing was a great idea in the 20th century. But unless marketing is opt-in–with a way to easily opt-out once the client is tired of the relationship–email marketing results mostly in annoyance, anger, and brand fatigue,” he says.

Though you can’t reach him via email, it’s still easy enough to get in touch with Jones–just visit him on Facebook, LinkedIn, Google+, Twitter, or virtually any other social media site.

And Jones isn’t the only one who prefers social media over email. A recent Pew Internet study found that 76% of teens are on social media sites, but only 6% use email daily–and 39% say they never use email. With email use becoming less and less common amongst younger generations, will email marketing cease to exist?

“Will email die? That would be too much for me to hope for. Not so much die as morph into a better messaging platform or platforms that are mobile, faster, concise, and personal,” says Jones.

Email marketing isn’t likely to disappear anytime soon, but social media marketing will certainly be used increasingly often as a complement to traditional forms of marketing. And eventually, email may evolve into a different kind of marketing tool altogether.

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7 Comments
  • Johnky J

    There is alot of pay per click fraud. I use email marketing to explode my traffic. http://www.emailmadness has increased my income tremendously. pay per click has never worked for me and I don’t intend to use it in the near future, but if someone does have a plan on how to actually make it work, I would love to hear from you and how you are doing it. Thanks. I want to combine my bulk email marketing efforts with those that do actually work.

    May 28, 2013 Reply
  • mmminja

    I’m being advised by my manager to call companies to acquire names and email addresses of management staff for future marketing services. We are being made to call from a blocked number, and act as though we are or were recently customers at these places. Is there anything illegal about this practice?
    I’m feeling like it is unethical, but wanted to find out if there were legal implications to this, as well.

    Thanks!

    June 7, 2013 Reply
  • Eric

    I want to start blogging or doing affiliate marketing somehow, but where do I go to actually start a website to do this? I understand the jist of what I want to do, I just don’t know how to get started.

    July 4, 2013 Reply
  • Chester

    For example, if you are short-selling a security, how does the implementation of a ban affect the futures market in terms of that same security? Does it affect the price, or the appeal of a futures contract?

    August 8, 2013 Reply
  • Ray D

    Friends recommended me to try this application to send emails to my subscribed customer. But I have no idea on whether it is good.

    August 9, 2013 Reply
  • Matthew

    Do you get involved in Marketing after sometime?Do you have any idea of how much money could I be making in this profession?Will MBA help in my career growth?

    August 14, 2013 Reply
  • Dom L

    What is the importance of digital marketing agency?

    September 2, 2013 Reply

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